Shipping policy

Shipping Policy

*Order Processing Times:*
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

*Domestic Shipping Rates and Estimates:*
- For orders between 0.1-2kg, a flat rate of £3.76 will be applied and above 2kg to 5kg is £6
- Estimated delivery time: 3-5 business days.

**International Shipping:**
- International shipping rates vary based on the destination and will be calculated at checkout.
- Estimated delivery time: 7-14 business days.

**Shipping Restrictions:**
- We do not ship to P.O. Boxes or military addresses.
- Certain products may have shipping restrictions due to local laws and regulations.

**Order Tracking:**
- Once your order has shipped, you will receive a tracking details to monitor your shipment's progress.

**Returns and Exchanges:**
- We accept returns within 14 days of delivery. The item must be in its original condition and packaging.
- To initiate a return, please contact our customer service team at [bmbsnowmall@gmail.com].

**Lost, Damaged, or Delayed Orders:**
- If your order is lost, damaged, or delayed, please contact us immediately with your order number and details of the issue.